Returns & Exchanges

At LIV X, we believe in fairness and honesty in every transaction. In line with the spirit of Sunnah, we offer returns and exchanges if your parcel arrives damaged or if you receive the wrong product.

You may request a return or exchange within 1 to 3 days of receiving your order. To be eligible, it is important to record a clear video before opening the parcel and continue recording from the moment you open it until the product is fully shown. This helps us verify the condition of the item and resolve your concern quickly.

To start your return or exchange request, you can contact us on WhatsApp at 03340847552 or email us at hellolivx@gmail.com. Our team will guide you through the process and assist you as quickly as possible.